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Help & Customer Support

Help & Customer Support2024-02-27T15:24:46-05:00

Top Questions

How can I open an account?2023-01-12T12:24:04-05:00

Visit a Trustco Bank location near you and a branch manager will help you set-up your new Trustco Bank account. Please take your photo ID and any supporting documents, if applicable.

How do I find an ATM near me?2023-01-12T12:26:01-05:00

Use our Trustco Bank branch locator or the AllPoint Network locator for a list of ATM locations. Most of our ATMs can be accessed 24 hours a day.

What do I need to enroll in Online Banking?2024-04-11T13:00:27-04:00

You will need your Social Security Number and your date of birth to enroll in Online Banking. The information you provide is safeguarded using secure internet data encryption technologies and is only used for setting up your account. For business customers, please visit a Trustco Bank location to request online access.

What mobile banking product should I use on my mobile device?2024-05-10T12:57:26-04:00
  • Mobile Apps- Download our free app for iPhone or Android phones (App Store®, Google Play®)
  • Mobile App for iPad- Manage your account from your iPad
  • The iPad is specifically designed for the iPad. It takes advantage of the device’s unique built-in features for a better customer experience.
What is Zelle®?2024-04-11T12:05:00-04:00

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.

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Resources

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2023-08-30T13:16:59-04:00

A Message from our CEO

The Chairman, President, and CEO of Trustco Bank Corp NY and its subsidiary, Trustco Bank, Robert J. McCormick, explained

2023-06-07T11:47:13-04:00

Social

At Trustco Bank, we actively encourage and support the growth of our employees throughout their educational and career development.

2023-06-07T11:54:25-04:00

Environmental

At Trustco Bank we understand the importance of limiting our carbon footprint while delivering the best value to our shareholders.

2023-06-07T12:48:13-04:00

Why You Should Open A Health Savings Account

Do you wish you had better control over how you spend your health-care dollars? If so, you may be interested in an alternative to traditional health insurance called a health savings account (HSA).

2023-11-13T09:20:25-05:00

Gift Tax

Estimating Gift Tax Liability If you make any gifts [...]

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