Customer Service

OPEN-HOURS

Open hours

Monday - Friday - 8am - 8pm
Saturday - 8am - 5pm

1-800-670-3110

Let Us Call You

Click here and we will call you

Request Call-Back

Lost/Stolen ATM/Debit cards

1-800-670-4110 (24 hours)

24hours-Call

Lost/Stolen credit cards - 24 Hours

Consumer: 1-800-558-3424
Business: 1-866-552-8855

Online Banking Help

1-800-670-3110 (between 8:00 am and 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday)

ATM-Pin

To change your ATM/Debit Card PIN #

Dial 1-800-992-3808 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1-800-670-3110 (between 8:00 am an d 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday).

For all other inquiries please contact your local branch office or call: 1-800-670-3110 or 518-377-3311 (between 8:00 am and 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday)

Write to:
Trustco Bank, PO Box 1082, Schenectady, NY 12301-1082

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