How can I reorder checks?
You can reorder checks online (Order Checks online). You can [...]
What is Trustco Bank’s ABA routing number?
For New York, Vermont, Massachusetts, New Jersey customers, Trustco Bank’s [...]
How do I add/change a device?
In the "Other Services" menu, click "Alerts" then enter additional [...]
Are there fees associated with alerts?
Once enrolled in our online banking you can set-up as [...]
How do I create an alert?
Once enrolled in our online banking, click "Other Services" and [...]
Can I have alerts sent to more than one device?
Yes you can have multiple email addresses or multiple cell [...]
How are my alerts delivered?
You can set-up alerts to be delivered via text message [...]
Can I set up alerts to notify me about account activity?
Yes. Once enrolled in our online banking, you can receive [...]
Can someone use one of my receipts to access my account?
No. Purchase receipts will only display the last four digits [...]
My debit card expires this month and I have not received a new one. What should I do?
Your new Debit card will arrive within two weeks from [...]
Why is the amount of my pending transaction different from the amount I actually spent?
Some merchants will request an authorization for a “general” amount. [...]
