My payee hasn’t received my bill payment. What are my options?
For Bill Pay assistance, please call 1-833-884-4716. A representative will [...]
How do I enroll in Bill Pay?
Once enrolled in our online banking, simply login and click [...]
Is there a fee for using Bill Pay?
No. Once you are enrolled in online banking, Bill Pay [...]
How do I report suspicious email or fraud?
Contact your local branch or call customer service at 1-800-670-3110 [...]
How do I change my Login ID or password?
You can change your User ID and password under your [...]
How do I transfer funds between my Trustco Bank accounts?
You can schedule transfers as one time transactions or as [...]
I just opened a new account but I do not see it online. What should I do?
Visit any Trustco Bank location and a branch manager will [...]
Why I am locked out or cannot access online banking?
Your access to online banking will be blocked in the [...]
What can I do if I forget my login ID/password for online banking?
If you have forgotten your Login ID or password, please [...]
What are pending transactions?
Pending transactions are hold(s) or credit(s) place on your account [...]
Is there a fee to access my accounts online?
No. You can also access your accounts using our online [...]
Reasons to enroll in Online Banking?
Trustco Bank’s online banking gives you access to your accounts [...]
