FAQs Archive - Page 12 of 20

Q: Are there any Fees using a Trustco Debit Card with Apple/Android/Samsung Pay?

There are no charges to use these pay services from Trustco Bank; however, an active data plan is required. Based on your wireless plan and mobile carrier's service, additional message and data charges may apply. Your debit card Deposit Account Agreement will apply for purchases. Trustco Bank does not charge any fees to add your card to Apple/Android/Samsung Pay.

Q: Using Apple/Android/Samsung Pay?

In-Store Purchase - To make an in-store purchase with your mobile device, please hold your phone near the mobile pay enabled checkout card reader. Depending on your device, you will be prompted to holder your finger on the fingerprint scanner on your phone or enter your mobile PIN. In-App Purchases - To make a purchase in-app with your device, select Apple/Android/Samsung Pay as the payment option in the app. You will be prompted to either hold your finger on Touch ID® for Apple, or enter your pin on Android and Samsung.

Q: How do I change my default card to my Trustco Debit Card on My Phone/ Device?

The first card you add to Wallet will be your default method of payment when using Apple Pay. Changing the default card for Apple Payments to your Trustco Debit Card is easy to do. Apple Pay - Go To: Settings > Wallet & Apple Pay > Default Card > Select Trustco Debit Card Android Pay – Go To:Open the Android Pay app > Tap the card you want to make your default card > Tap Set as default card Android Pay – Go To:Open Samsung Pay app > Add a credit card or debit card > Align your payment card inside the frame. Samsung Pay will automatically detect the card number and expiration date > Enter any remaining required information. Then, touch NEXT > To authenticate your identity, touch the desired verification method > Enter the OTP (One Time Password). Then, touch SUBMIT > Enter the OTP (One Time Password). Then, touch SUBMIT > Select make card default > To complete the process, touch DONE

Q: How do I get Apple/Android/Samsung Pay on My Phone/Device?

Each pay service is integrated into the Wallet app, which is pre-installed on your device. You will have the ability to add your Trustco Debit Cards by using the camera on the device to capture your card details (follow the on-screen instructions) or by entering them manually.

Q: How does Apple/Android/Samsung Pay work?

To add your eligible Trustco Debit Card to your mobile wallet, follow the instructions provided in the Apple Pay, Android Pay, or Samsung Pay app. Each pay service provides the same benefits and protection as your actual physical debit card, with the convenience of making secure transactions on your phone/device. You can use mobile device anywhere contactless payments are accepted and to make purchases in app with participating apps. For more details, please see the following links: Apple Pay instructions Android Pay instructions Samsung Pay instructions

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