For your protection, your payment may be placed on hold or suspended because you haven't provided the additional verification needed to send a payment, or you sent money to a recipient whose email address, mobile number or bank account is suspended or on hold. If you have questions or need to remove a hold, you can contact customer service at 1-800-670-3110 (between 8:00am and 8:00pm, M-F, and 8:00am and 5:00pm, Saturday.