The FDIC (Federal Deposit Insurance Corporation) is an independent agency of the United States government that protects bank depositors against the loss of their insured deposits in the event that an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government.

FAQs Archive - Page 9 of 20

Q: How long does it take to receive money with Zelle®?

Money sent with Zelle ® is typically available to an enrolled recipient within minutes. If you send money to someone who isn't enrolled with Zelle ® , they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient's account, typically within minutes. If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle ® and that you entered the correct email address or U.S. mobile phone number. If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please give the Trustco Bank customer support team a call toll-free at 1-800-670-3110 or get in touch through our support page . *See Disclaimer

Q: Someone sent me money with Zelle®, how do I receive it?

If you have already enrolled with Zelle ® , you do not need to take any further action. The money will be sent directly into your Trustco Bank account, typically within minutes 1 . If you have not yet enrolled with Zelle ® , follow these steps: Click on the link provided in the payment notification you received via email or text message. Select Trustco Bank. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle ® using that email address or U.S. mobile phone number to ensure you receive your money. *See Disclaimer