FAQs Archive - Page 6 of 13

Q: How does Apple/Android/Samsung Pay work?

To add your eligible Trustco Debit Card to your mobile wallet, follow the instructions provided in the Apple Pay, Android Pay, or Samsung Pay app. Each pay service provides the same benefits and protection as your actual physical debit card, with the convenience of making secure transactions on your phone/device. You can use mobile device anywhere contactless payments are accepted and to make purchases in app with participating apps. For more details, please see the following links: Apple Pay instructions Android Pay instructions Samsung Pay instructions

Q: What Mobile Wallet options are available for My Trustco Bank Debit Card?

Apple Pay, Android Pay, and Samsung Pay are available for all Trustco Debit Card holders that have an eligible Apple, Android, or Samsung Phone/Device.

Q: Do I have to agree to the Terms and Conditions to participate in Trustco Mobile?

Yes, to use mobile banking, you must read and accept the Trustco Banking legal terms and conditions.

Q: Can I schedule Mobile Billpay Payments?

Yes, you will be able to schedule billpay payments using the Trustco app, however, for security purposes if you would like to add/delete/change a payee this must be done using your Trustco Bank online account.

Q: How much is the Mobile Banking app?

Using or accessing this app or any of our others incurs no fees. Please check with your wireless provider about carrier and web access charges. Currently, the following devices are supported by Trustco Bank iPhone, iPad, iPad-Mini, iPod Android phones

Q: What if my mobile device is lost or stolen?

Trustco Bank will never send full account numbers or other personal information through mobile banking. No one can access your account without knowing your unique username and password. If your mobile device is either lost or stolen: Report it immediately to your mobile carrier Immediately log on to your Trustco Bank Online Banking account from your computer and delete the lost or stolen mobile number from your mobile settings If you can’t get to online banking, immediately call Trustco Bank Customer Service (1-800-670-3110) to delete your mobile number from your mobile settings

Q: Is mobile banking secure?

Yes , for increased registration security, it is required that clients are enrolled in Trustco Bank online and have a registered user ID. No use of identifiable information - Trustco will never transmit your full account number during you mobile banking transactions. Your account numbers will appear truncated on you mobile device screen. Trustco uses advanced encryption technology to prevent unauthorized access to your personal information.

Q: I have not received the verification code on my mobile device. What should I do?

Verify your mobile phone is turned on and able to receive text messages. You may need to consult your mobile carrier if you are unsure if you can receive text messages. Contact your mobile carrier and make sure your mobile devices is not blocked from sending and receiving SMS messages. Logon to your Trustco Bank Online Banking account and click the Trustco Bank Mobile link. Verify that your mobile number is entered correctly. If the correct mobile number is showing, verify the status as enrolled. If you still do not receive the verification code please contact customer service for assistance (1-800-670-3110)