Fraud Prevention: ALERTS


Criminals are already attempting to exploit the coronavirus stimulus package recently passed by the government to steal your information or gain access to your accounts. Please be aware that government agencies are not sending official stimulus/relief information via text/SMS or email.

Beware of social media posts, emails, phone calls, and/or text messages offering money or claiming you need to respond to claim your government stimulus check. Criminals may impersonate government agencies using spoofed email addresses, caller ID, or lookalike email domains in order to lend an air of legitimacy for their communications.

If you are seeking information about the stimulus/relief program, you should contact the appropriate government agency via its website for guidance and follow the protocol published by that agency's website.

If you believe you have provided your account or personal identifying information in response to this type of scam, you should immediately contact your local branch or call customer service at 1-800-670-3110.



Customers are reporting calls with pre-recorded messages stating their account will be charged a fee. These calls may be attempts by bad actors to collect your account numbers and personal information for the purpose of fraud.

As a reminder, it is important keep your sensitive information private, even at home. If these robocalls should impersonate a company with which you do business, you should contact that company using information you know is good, such as contact numbers from your statements, cards, or the company's website.

If you provided your sensitive information in response to a call you suspect is fraudulent, you should immediately contact your local branch or call customer service at 1-800-670-3110 immediately.



Customers and non-customers are receiving fraudulent calls and text messages about Trustco Bank Debit cards. These fraudulent communications are attempts to take over your debit card. The calls and messages have had spoofed caller ID so that they appear to come from Trustco Bank.

Trustco Bank staff will not call or text message to ask for your Debit Card PIN, debit card number, account numbers, passwords, mother's maiden name, and/or social security number. Always keep this information private, even at home.

If you receive any calls or messages regarding your debit card, please contact Trustco Bank directly at 1-800-670-3110 before taking any other action, or visit your local branch.


'SPOOFED' Emails from Trustco Bank

Customers and non-customers are receiving emails which claim they are the beneficiary of money deposited at Trustco Bank. These emails are not from Trustco Bank and the sending email address is not associated with Trustco Bank. Do not respond to these emails.

The senders appear to be attempting to convince consumers to send funds to release the money or to steal information which would allow them to steal your identity. Trustco Bank reminds you that it is unsafe to send personal information or banking information via email.

If you receive a suspicious email which appears to be from Trustco Bank, do not respond to the email. Please report the email to your local branch or customer service at 1-800-670-3110 immediately.


'SPOOFED' Caller-ID Telephone Calls from Trustco Bank

Customers and non-customers are getting calls from what appears to be Trustco Bank.  The callers ask for credit card/debit card and Social Security Number information.  The Caller ID and Caller display reads 'Trustco Bank'. The Caller ID is being 'Spoofed'. 

If someone claims to be calling from Trustco Bank and is asking for Account/Credit card/Debit card information or Social Security information do not give them such information over the phone.  Even if your Caller ID shows the call to be coming from Trustco Bank. We are aware of this issue and are working to get to stop it. Do not give out personal information over the phone. Trustco Bank will never call you to ask for personal information. If you have any questions, contact your local branch or customer service at 1-800-670-3110.


Your personal information is protected by state-of-the-art technology. For more detailed security information or to update your privacy choices, go to our Online Privacy Policy.