Customer Service

In our customer service section you will find answers to some of our most frequently asked questions, ways to contact us and helpful forms and documents. If you prefer to speak with someone directly, any branch manager will happily assist you in obtaining additional
information about any of our products and services.

Customer Service
Monday - Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM

24-Hour Automated Telephone Banking System: 1-800-670-4110

Lost/Stolen Debit Cards: 1-800-670-3110 (24 hours)

To change your ATM/Debit Card PIN #: 1-877-267-5986 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1-800-670-3110.

Lost/Stolen Credit Cards: 1-888-295-5540

For all other inquiries please contact your local branch office or call: 1-800-670-3110 or 518-377-3311.

Write to: Trustco Bank, P.O. Box 1082, Schenectady NY 12301-1082.

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Third Party Disclaimer

Trustco Bank offers links to other third-party websites. The links provided via this site are for the convenience of our site users. When you click on these links, you will leave our website and be redirected to another site. The Bank does not provide, and is not responsible for the product, service, or overall website content available at a third-party site. The Trustco Bank privacy policies do not apply to the linked websites; users should consult the privacy disclosures on each third-party site for further information.