Contact Us

Any branch manager will happily assist you in obtaining additional
information about any of our products and services.

Trustco Bank is your Hometown BankFind a location near you to get started »

Lost/Stolen ATM/Debit cards
1-800-670-3110 (24 hours)

Lost/Stolen credit cards

Online Banking Help
1-800-670-3110 (between 9:00 am and 6:00 pm, M-F)

To change your ATM/Debit Card PIN #
Dial 1-877-267-5986 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1-800-670-3110 (between 9:00 am and 6:00 pm, M-F).

For all other inquiries please contact your local branch office or call: 1-800-670-3110 or 518-377-3311.

Write to:
Trustco Bank, PO Box 1082, Schenectady, NY 12301-1082


Contact Us Online

Fill out the form below to contact us, fields marked with an asterisk (*) are required.