Contact Us

Fill out the form below to contact us, fields marked with an asterisk (*) are required.

Contact Us by Phone/Mail

Any branch manager will happily assist you in obtaining additional
information about any of our products and services.

Trustco Bank is your Home Town Bank.  Find a location near you to get started »

Current Balance Information, transaction history, re-order checks and more
1-800-670-4110 (24 hours)

Lost/Stolen ATM/Debit cards
1-800-670-4110 (24 hours)

Lost/Stolen credit cards - 24 Hours
1-800-670-4110 (24 hours)

Online Banking Help
1-800-670-3110 (between 8:00 am and 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday)

To change your ATM/Debit Card PIN #
Dial 1-800-992-3808 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1-800-670-3110 (between 8:00 am and 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday).

For all other inquiries please contact your local branch office or call: 1-800-670-3110 or 518-377-3311 (between 8:00 am and 8:00 pm, M-F, and 8:00 am and 5:00 pm, Saturday)

Write to:
Trustco Bank, PO Box 1082, Schenectady, NY 12301-1082