FAQs Archive - Page 5 of 13

Q: What is a Trustco Bank Mobile Deposit?

Trustco Bank Mobile Deposit is a service included in the Trustco Bank Mobile Application that allows you to deposit paper checks using a compatible mobile device at any time that is convenient for you.

Q: Are there any Fees using a Trustco Debit Card with Apple/Android/Samsung Pay?

There are no charges to use these pay services from Trustco Bank; however, an active data plan is required. Based on your wireless plan and mobile carrier's service, additional message and data charges may apply. Your debit card Deposit Account Agreement will apply for purchases. Trustco Bank does not charge any fees to add your card to Apple/Android/Samsung Pay.

Q: Using Apple/Android/Samsung Pay?

In-Store Purchase - To make an in-store purchase with your mobile device, please hold your phone near the mobile pay enabled checkout card reader. Depending on your device, you will be prompted to holder your finger on the fingerprint scanner on your phone or enter your mobile PIN. In-App Purchases - To make a purchase in-app with your device, select Apple/Android/Samsung Pay as the payment option in the app. You will be prompted to either hold your finger on Touch ID® for Apple, or enter your pin on Android and Samsung.

Q: How do I change my default card to my Trustco Debit Card on My Phone/ Device?

The first card you add to Wallet will be your default method of payment when using Apple Pay. Changing the default card for Apple Payments to your Trustco Debit Card is easy to do. Apple Pay - Go To: Settings > Wallet & Apple Pay > Default Card > Select Trustco Debit Card Android Pay – Go To:Open the Android Pay app > Tap the card you want to make your default card > Tap Set as default card Android Pay – Go To:Open Samsung Pay app > Add a credit card or debit card > Align your payment card inside the frame. Samsung Pay will automatically detect the card number and expiration date > Enter any remaining required information. Then, touch NEXT > To authenticate your identity, touch the desired verification method > Enter the OTP (One Time Password). Then, touch SUBMIT > Enter the OTP (One Time Password). Then, touch SUBMIT > Select make card default > To complete the process, touch DONE