What if I have other questions not answered?
Call 1-800-390-6739 or contact your financial institution at 1-800-670-3110 to [...]
What do I do if I see fraudulent redemptions on my account?
To research any questionable redemptions, you can call the Contact [...]
What happens if someone manages to get access to my Trustco Bank Uchoose Rewards username and password?
Contact your financial institution so that an investigation can be [...]
What will happen to my points if my card account gets closed?
Outside New York state, you have up to 30 days [...]
What will happen to my points if my card is lost or stolen?
If your card is lost or stolen and a replacement [...]
If I am getting cash back, how do I know to which account it will be deposited?
Cash back redemption's are deposited in the account that is [...]
Who should I contact if I have a Pay with Points order-related issue?
Please refer to the merchant’s customer support documentation for order-related [...]
Can I return merchandise that I purchased with points at the point of sale?
Just as you'd do with purchases made with a card, [...]
Can I return items purchased with points?
Some redemption items can be returned, and some cannot. To [...]
Can I ship goods to a PO Box or outside the United States?
Not currently. Our shipping partners require a physical address in [...]
When I redeem for a product, can I ship my redemption to an address other than the one Trustco Bank has on file for me?
No, you cannot change the shipping address for a redemption [...]
How do I know if I qualify to spend points with any Pay with Points partners?
If you see Pay with Points as part of the [...]
