General Banking FAQs

Q. When was Trustco Bank founded?

A. Trustco Bank was founded in Schenectady, New York in 1902 and is now headquartered in Glenville, New York. Trustco has over 145 branches spread among New York, Florida, Massachusetts, New Jersey and Vermont.


Q. What does FDIC insured mean?

A. The FDIC (Federal Deposit Insurance Corporation) is an independent agency of the United States government that protects you against the loss of your deposits if an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC's creation in 1933, no depositor has ever lost even one penny of FDIC-insured deposits. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. Therefore, it is possible to have deposits of more than $250,000 at one insured bank and still be fully insured. To determine if your specific deposits are fully insured, please visit the FDIC’s website at <>  and click on “EDIE the Estimator.”


Q. What is the stock symbol for Trustco Bank?



Q. What product and services does Trustco Bank offer?

A. Trustco Bank offers a wide variety of deposit and loan accounts. For additional information on any of these accounts, click on the links below:


Q. How can I open an account?

A. Visit a Trustco Bank location near you and a branch manager will help you set-up your new Trustco Bank account. Please take your photo ID and any supporting documents, if applicable.


Q. How do I move checking accounts from another bank to Trustco Bank?

A. Visit a Trustco Bank location near you and a branch manager will make this process easy for you. They will assist you with transferring your automatic payments and deposits to Trustco Bank. Download our switch assist kit to get the process started.


Q. How do I change my name on my accounts?

A. To change your name on your accounts, please take your updated photo ID and any supporting documents (i.e. marriage certificate, divorce, or other court orders) into any of our Trustco Bank locations. We will update our records and your signature card with your new name.


Q. How do I change my address?

A. To change your address on your accounts, please take your photo ID into any of our Trustco Bank locations. We will have you fill out a change of address form and update our records appropriately. If you are unable to visit one of our branches please fill out the attached form and send your request to: PO Box 1082, Schenectady NY 12301-1082. Please allow 7 to 10 business days for your request to be processed.


Q. How can I access my account information after banking hours?

A. You can contact our automated 24 hour telephone banking system at 1-800-670-4110.  If you need assistance with your debit card, call 1-800-670-3110 (24 hours).

You can also access your accounts using our online banking 24 hours a day.


Q. How do I renew a Certificate of Deposit?

A. Prior to your maturity date, you will receive a Certificate of Deposit renewal notice in the mail. You have a 10-day grace period after the maturity date, during which you can select a different term or deposit additional funds. If no action is taken, your CD will automatically renew for the same term and at the then current rate of interest. Simply contact your local branch or visit the branch location to renew your CD.


Q. How can I transfer funds?

A. You can easily transfer funds by telephone using our automated 24 hour telephone banking system at 1-800-670-4110. You can also transfer funds at ATM machines or online, using our online banking. If you would feel more comfortable speaking to someone, contact any of our branch managers and they would be glad to assist with transferring funds.