Customer Alerts E-mail/Text Alerts FAQ's
Q. Can I set up alerts to notify me about account activity?
A. Yes. Once enrolled in our online banking, you can receive alerts and reminders about balances & transfers.
Q. How are my alerts delivered?
A. You can set-up alerts via text message or email.
Q. Can I have alerts sent to more than one device?
A. Yes you can have multiple email addresses or multiple cell phones linked to receive alerts and reminders.
Q. How do I create an alert?
A. Once enrolled in our online banking, click "Other Services" and then click "Alerts". Follow the steps to complete the alert set-up process.
Q. Are there fees associated with alerts?
A. Once enrolled in our online banking you can set-up as many alerts and reminders as you like for free. Standard messaging and data rates may apply and vary by carrier.
Q. How do I add/change a device?
A. In the "Other Services" menu, click "Alerts" then enter additional email addresses and click "Save" when finished.
To add a cell phone, follow the addresses listed below that correlate with your cell phone provider. The addresses also are entered in the "Additional E-Mail Address" field
The list below contains the largest cell phone providers. For additional text formats please contact customer service at 1-800-670-3110 (between 9:00am and 6:00pm M-F) or your cell provider.
- AT&T: email@example.com (Ex. firstname.lastname@example.org)
- Verizon: email@example.com
- Alltel: firstname.lastname@example.org
- Nextel: email@example.com
- Sprint: firstname.lastname@example.org
- T-Mobile: email@example.com
After you have successfully entered your mobile phone text message address follow the steps to complete the set-up process. You will receive a text message with a confirmation code. You will need to enter this to complete the set-up process.