Coronavirus Update

Amid ongoing concerns about COVID-19 (Coronavirus), Trustco Bank is closely monitoring the latest reports from the Centers for Disease Control (CDC) and the World Health Organization (WHO). We have taken a number of precautionary measures for the health and safety of our customers and colleagues as our top priority. For up-to-date information, please follow us on Facebook.

A message from Robert J. McCormick, Chairman, President, and CEO:

These uncertain times are proving to be a challenge for all of us. It is important to us at Trustco Bank that we do our part to make sure we all get through this healthy, safe, and stronger than before. As the situation continues to affect our world, I want to update you on how we are supporting our employees, our community, and you. Our thoughts are with those who are sick and the healthcare workers that are tirelessly caring for people around the world. Read more


Government Stimulus update:

Trustco Bank has processed and posted all of the government stimulus direct deposits received from the April 15th disbursement. If you did not receive a direct deposit in your account, please refer to the IRS website and click on "Get My Payment" to find out about your payment.

The IRS has created a webpage dedicated to this topic and offers up-to-date information on questions you may have including:

  • Will I get a payment and how much will it be?
  • How and when will I receive it?
  • Do I need to do anything to get it?

As always, Trustco Bank is here for you and will assist you. Please contact your local branch manager with any questions regarding your banking needs.


Trustco Bank creates a COVID-19 Fund:

From all of us at Trustco Bank, we want to thank and support the frontline organizations, from medical centers to food banks, providing the necessary services for those of us affected by COVID-19. With the growing need for funding, Trustco Bank created a "COVID-19 Fund" and will donate $30,000 to 16 front line organizations across our entire service area.

We encourage our community to also contribute to organization that are on the frontlines of this virus. This is one way we can all work together, while being apart.

If you'd like to donate to any of these worthy causes, please click the organization below.

COVID-19 Relief Fund Organizations:
Albany Med
All Faiths Food Bank
Cleveland Clinic Martin Health
Ellis Hospital
Feeding Westchester
Glens Falls Hospital
Orlando Health
Regional Food Bank of NENY
Salvation Army Empire Greater New York Division
Salvation Army Empire State Division
Salvation Army Orlando
Sarasota Memorial Hospital
Second Harvest Food Bank
St. Peter’s Health Partners
Treasure Coast Food Bank
Westchester Medical Center


Trustco Bank customers impacted by the Coronavirus:

Trustco Bank mortgage customers who are impacted by the coronavirus can call 518-381-3675 and speak with a customer care representative. All requests for payment deferments will be reviewed on an individual basis.


Coronavirus Fraud, Scams, and Phishing:

UPDATE - Stimulus Check Scams: Criminals are already attempting to exploit the coronavirus stimulus package recently passed by the government to steal your information or gain access to your accounts. For more information, please read our Fraud Alert page.

Bad actors are attempting to exploit news about the coronavirus to obtain access to consumers' money or personal information. Scammers are using email, text messages, phone calls, and social media and are often attempting to impersonate government or health agencies such as the CDC and World Health Organization. You may also encounter offers online which seem too good to be true. Visit https://www.ftc.gov/coronavirus for more information about coronavirus scams from the Federal Trade Commission.


We want to share a number of ways we are here to serve you, our customer, during this time:

  • We encourage you to access your accounts from home, 24/7 using Trustco Bank's Online Banking or the Trustco Bank's Mobile App to check balances, make payments, transfer funds, deposit checks, or find the nearest ATM. We've made a number of enhancements that make it easier than ever to manage your account digitally.
  • We continue to offer live customer support by calling 800-670-3110 (between 8:00 am and 8:00 pm, Monday - Friday, and 8:00 am to 5:00 pm, on Saturday) and welcome your call to discuss any concerns.
  • Our branch teams are available to serve you, as always. We've augmented daily cleaning procedures with the use of disinfectant products on high-touch surfaces and working to keep hand sanitizer readily available for all.
  • We are also working diligently to educate branch and front line staff on best practices recommended by the CDC. This includes proper hand-washing, especially after handling cash and documents as well as implementing a temporary "no hand shake" policy. As always, we are still committed to providing exceptional customer service and the friendly home town atmosphere. We have also limited the number of people allowed in our branch at one time.

Our goal is to assist you and your financial well-being by putting you at ease with as little disruption as possible.

We will continue to stay informed and provide transparency as well as evaluate additional measures to support our customers and communities as needs arise.

To learn more about Coronavirus and other precautions you can take, please refer to the following:

Center for Disease Control and Prevention »

World Health Organization »