Mobile Wallet FAQ's

What Mobile Wallet options are available for My Trustco Bank Debit Card?

Apple Pay, Android Pay, and Samsung Pay are available for all Trustco Debit Card holders that have an eligible Apple, Android, or Samsung Phone/Device.

What is Apple/Android/Samsung Pay?

Apple/Android/Samsung Pay is a feature integrated into the mobile pay apps on select devices that allows you to add your Trustco Debit Card. Once your card is verified, you can make purchases at participating retailers within their stores, using Near Field Communication (NFC) technology, or in app purchases.

How does Apple/Android/Samsung Pay work? 

To add your eligible Trustco Debit Card to your mobile wallet, follow the instructions provided in the Apple Pay, Android Pay, or Samsung Pay app. Each pay service provides the same benefits and protection as your actual physical debit card, with the convenience of making secure transactions on your phone/device. You can use mobile device anywhere contactless payments are accepted and to make purchases in app with participating apps.

For more details, please see the following links:

Apple Pay instructions

Android Pay instructions

Samsung Pay instructions

Is My Card Information Safe Using Mobile Wallet?

Each pay service assigns, encrypts and securely stores a Unique Device Account Number on your mobile device. When you make a purchase, that number and an individual transaction security code is used to process your payment. Your card number is never stored on your device, and when you pay your Trustco Debit Card numbers are never sent to merchants.

Is My Phone/Device Compatible?

Apple Pay is compatible with the following Apple devices: iPhone® 7, iPhone® 7 Plus iPhone® 6, iPhone® 6S, iPhone® 6 Plus, iPhone® 6S Plus, and Apple Watch™. Apple Pay may also be used in-app with your iPhone® 6, iPhone® 6S, iPhone® 6 Plus, iPhone® 6S Plus, iPad Air™ 2, iPad Pro, iPad mini 3, and iPad mini™ 4.

Android Pay is compatible with many devices. Please check with your service provider to see if your device eligible.

Samsung Pay is compatible with the following devices: Galaxy S7, Galaxy S7 Active, Galaxy S7 Edge, Galaxy S6, Galaxy S6 Active, Galaxy S6 Edge, Galaxy Note 5, Galaxy S6 Edge+.

How do I get Apple/Android/Samsung Pay on My Phone/Device? 

Each pay service is integrated into the Wallet app, which is pre-installed on your device. You will have the ability to add your Trustco Debit Cards by using the camera on the device to capture your card details (follow the on-screen instructions) or by entering them manually.

How do I change my default card to my Trustco Debit Card on My Phone/ Device?

The first card you add to Wallet will be your default method of payment when using Apple Pay. Changing the default card for Apple Payments to your Trustco Debit Card is easy to do.

Apple Pay - Go To: Settings > Wallet & Apple Pay > Default Card > Select Trustco Debit Card

Android Pay – Go To:Open the Android Pay app > Tap the card you want to make your default card > Tap Set as default card

Android Pay – Go To:Open Samsung Pay app > Add a credit card or debit card > Align your payment card inside the frame. Samsung Pay will automatically detect the card number and expiration date > Enter any remaining required information. Then, touch NEXT > To authenticate your identity, touch the desired verification method > Enter the OTP (One Time Password). Then, touch SUBMIT > Enter the OTP (One Time Password). Then, touch SUBMIT > Select make card default > To complete the process, touch DONE

Using Apple/Android/Samsung Pay?  

In-Store Purchase- To make an in-store purchase with your mobile device, please hold your phone near the mobile pay enabled checkout card reader. Depending on your device, you will be prompted to holder your finger on the fingerprint scanner on your phone or enter your mobile PIN.

In-App Purchases- To make a purchase in-app with your device, select Apple/Android/Samsung Pay as the payment option in the app. You will be prompted to either hold your finger on Touch ID® for Apple, or enter your pin on Android and Samsung.

Where you can use these pay services?

Apple/Android/Samsung Pay is available at more than a million stores and in merchant apps. Just look for the MobilePay logo at check out.

Are there any Fees using a Trustco Debit Cardwith Apple/Android/Samsung Pay?

There are no charges to use these pay services from Trustco Bank; however, an active data plan is required. Based on your wireless plan and mobile carrier's service, additional message and data charges may apply. Your debit card Deposit Account Agreement will apply for purchases. Trustco Bank does not charge any fees to add your card to Apple/Android/Samsung Pay.

Can I Use Apple/Android/Samsung Pay on my smart watch?

Yes. Apple/Android/Samsung Pay for your smart watch is not set up through Wallet app. You can load your Trustco Debit Card to the Smart Watch app on your paired device. An alert will then be displayed on the watch when the card is activated.

Can I use Apple/Android/Samsung Pay outside of the United States?

Yes, as long as you're shopping at a participating retailer, Apple Pay/Android/Samsung will work outside the United States. Based on your wireless plan and mobile carrier's service, additional message data charges and transaction fees may apply.

Explain Near Field Communication (NFC)?

Near Field Communication (NFC) is a short-range wireless technology that allows two devices to exchange payment information at close proximity. Apple/Android/Samsung Pay uses NFC technology to transmit payment information from your phone to the payment terminal. 

Apple, the Apple logo, Apple Pay, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Galaxy and Samsung Pay are trademarks of Samsung Inc., registered in the U.S. and other countries. Android Pay is a trademark of Google Inc., registered in the U.S. and other countries.

For Additional Questions: Contact Trustco Bank Customer Service at 1-800-670-3110.