e-Statements FAQ'sQ. What is an e-Statement?
A. An E-Statement is an electronic version of your statement with images available online via our Internet site. You can view and print your statement right from your computer, avoiding the wait for traditional mail.
Q. Reasons to enroll in e-Statement?
A. No longer want to receive paper statements? You can receive your statements and check images through our online banking system. Here are some great reasons to go paperless:
Simple – Less paper to keep track of.
Fast – You’ll receive an email notification when your statement is available.
Convenient – View and print your statements anytime.
Q. Is there a fee for e-statements?
A. No. e-Statements are a free service once enrolled in our online banking.
Q. Do I have to sign up for online banking in order to have access to e-Statements?
A. Yes, you must have online banking access in order to view your e-Statements.
Q. Do I need a new password or Login ID to access my e-Statements?
A. No. Once enrolled in our online banking you will have immediate access to your e-Statements.
Q. How do I enroll in e-Statement?
A. Once enrolled in our online banking, click the statements button under the Accounts tab then click e-Statements and follow the instructions to enroll in e-Statements.
Q. What accounts are eligible for e-Statements?
A. Checking, Money Markets and Statement Savings accounts can be received as e-Statements.
Q. When can I view my e-Statement?
A. You can login to view your e-Statements at any time! Your e-Statements will be available within 24 hours after your statement cycle ends. We will send you an email alerting you that your e-Statement is ready for viewing.
Q. Will my e-Statement look the same as my paper statement?
A. Yes, your e-Statement is exactly the same as a paper statement.
Q. Are check images available with my E-Statement?
A. Yes, your check images (front and back) are included with your statement.
Q. Will I be able to print my e-Statement and check images?
A. Yes. Once you open the e-Statement you will be able to print it just like you print any document on your computer.
Q. What if I unexpectedly stop receiving my paper statement?
A. Once e-Statements start, your paper statement will no longer be produced. Since either owner on an account can request an e-Statement, the other owner may have signed up for e-Statements and the paper statement is no longer being printed.
Q. Can a customer change back to paper statements?
A. Yes, you can go back at any time to paper statements. Visit any Trustco Bank location and a branch manager will happily assist you with switch back to paper statements.
Q. How long will my account history be viewable?
A. e-Statements will be available online for 18 months. Therefore, we recommend that you electronically save or print a copy of each of your e-Statements for your records.
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