Customer Alerts E-mail/Text Alerts FAQ's

Q. Can I set up alerts to notify me about account activity?

A. Yes. Once enrolled in our online banking, you can receive alerts and reminders about balances, transfers checks cleared and much more.

 

Q. How are my alerts delivered?

A. You can set-up alerts via text message or email.

 

Q. Can I have alerts sent to more than one device?

A. Yes you can have multiple email addresses or multiple cell phones linked to receive alerts and reminders.

 

Q. How do I create an alert?

A. Once enrolled in our online banking, click preferences and then click create an alert. Follow the steps to complete the alert set-up process.

 

Q. Are there fees associated with alerts?

A. Once enrolled in our online banking you can set-up as many alerts and reminders as you like for free.

 

Q. How do I add/change a device?

A. In the Preference menu, click edit alert addresses to add an alternate email address or a cell phone to receive text message alerts. Click the add another button, Select the device type (Email, Pager, Text Message).

For Email – Assign a nickname (example: 2nd email) and enter your email.

For Pager/Text Message – Assign a nickname (example: cell) and enter your mobile phone text message alert format.

The list below contains the largest cell phone providers. For additional text formats please contact customer service at 1-800-670-3110 (between 9:00am and 6:00pm M-F) or your cell provider.

  • AT&T: 10digit@txt.att.net (Ex. 5551234567@txt.att.net)
  • Verizon: 10digitphonenumber@vtext.com
  • Alltel: 10digitphonenumber@message.alltel.com
  • Cellular One: 10digitphonenumber@mobile.celloneusa.com
  • Cingular: 10digitphonenumber@mycingular.com
  • Nextel: 10digitphonenumber@messaging.nextel.com
  • Sprint: 10digitphonenumber@sprintpaging.com
  • T-Mobile: 10digitphonenumber@tmomail.net

After you have successfully entered your mobile phone text message address follow the steps to complete the set-up process. You will receive a text message with a confirmation code. You will need to enter this to complete the set-up process.