Customer Service

In our customer service section you will find answers to some of our most frequently asked questions, ways to contact us and helpful forms and documents. If you prefer to speak with someone directly, any branch manager will happily assist you in obtaining additional
information about any of our products and services.


Automated Telephone Banking System: 1-800-670-4110

Lost/Stolen debit cards  1-800-528-2273

To change your ATM/Debit Card PIN #: 1-877-267-5986 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1-800-670-4110 between 9:00 am and 6:00 p.m.

Lost/Stolen credit cards 1-800-763-8243

For all other inquiries please contact your local branch office or call:  1.800.670.3110 or 518.377.3311.

Write to: Trustco Bank, P.O. Box 1082, Schenectady NY 12301-1082.

To find a convenient branch location click here